IBC ToteTexas

Reuse ledger, year to date: 41,200 totes diverted from Texas landfills this year. 2,060k lb of HDPE kept in service. 1,772k lb of steel cage recovered. 3,140 tons of CO₂e avoided. 92% of our wash water recycled on site. 68 Texas counties served from one Austin yard. Full methodology at /sustainability/reuse-ledger.

Company · the people

Four inboxes.
No phone.
No call centre.

We are a yard, not a contact centre. The people reading these inboxes are the same people who grade the stock, load the trucks and decide what a container is worth — which is why answers arrive quickly and tend to be specific.

Outdoor tote yard beside a metal warehouse with the Texas flag flying overhead

The short answer

Four addresses: sales@ibctotestexas.com for quotes and orders, buyback@ibctotestexas.com for selling us containers, dispatch@ibctotestexas.com for delivery and routing, and info@ibctotestexas.com for everything else. All four are read by people on site. Same business day response for anything sent before mid-afternoon.

Or just use the form

It reaches the same people, and it collects the details we'd otherwise have to ask for.

We reply here, so it has to be an inbox you actually read.

US or Canadian number, 10 digits. We format it as you type.

Two-letter code or full name — checked against your postal code.

5-digit US ZIP, or a Canadian postal code like K1A 0B1.

Plain text only. Links can't be submitted through this form.

No phone number required from us — we work by email and we answer fast. Fields marked * are required.

From the yard

Close-up of a single 275 gallon IBC tote showing its capacity label, UN placard and blue ball valve
A 275 with the plate, the capacity label and a standard 2-inch ball valve.
Flatbed trailer loaded with two rows of IBC totes secured with straps, hooked to a blue tractor unit
Twenty on the floor of a 48-foot flatbed. Forty if they're empty.

Inboxes

Who reads what

Quotes and orders

sales@ibctotestexas.com

Pricing, availability, grade recommendations, freight and delivery dates. If you send the form on any page, this is where it lands. Read by the people who can walk out and check the rack.

Best for: Buying anything, or asking whether a cheaper grade would do.

Selling us your totes

buyback@ibctotestexas.com

Photographs, prior-contents lists and pickup scheduling. Priced the same business day where the photos are usable.

Best for: You have empties and want them gone and paid for.

Dispatch and delivery

dispatch@ibctotestexas.com

Route scheduling, cut-off times, site access, moffett requests, delivery windows and collection on return legs.

Best for: Anything about a truck, a date or a site that a standard trailer cannot reach.

Everything else

info@ibctotestexas.com

Questions about grades, wash standards, compliance, methodology, careers, or anything that does not obviously belong in one of the other three.

Best for: You are not sure who should read it.

The roles

Who's actually here

  • Yard operators

    Wash, inspect, grade and rack. They assign the grade that ends up on your quote, and they are the reason the grade means the same thing in March as it did in October.

  • Rebottling and fabrication crew

    Cage press, welder, saws. They decide which cages are worth saving and which become fabrication stock, and they cut every planter and grain bin that leaves here.

  • Dispatch

    Builds the consolidated routes, schedules collections onto return legs, and decides whether your site needs the moffett truck.

  • The office

    Two people. They quote, they answer the inboxes, and they walk out to the rack before replying rather than guessing from a spreadsheet.

Why no phone

The honest reason

We had one for years. What killed it was not cost or volume — it was that verbal commitments made on a loud yard get remembered differently by both parties, and the person who took the call was rarely the person who could see the stock.

Working in writing fixed both problems at once. Every quote, grade, freight figure and delivery date is recorded. Nothing gets lost between the office and the forklift. And when we get something wrong, there is a record of what we said, which is uncomfortable in exactly the way it should be.

The trade-off is that you cannot get an instant answer at 4:55 on a Friday. We think that is worth it. If you disagree, we understand, and there are yards with phone numbers.

How to get a fast, useful answer

The difference between a two-line reply and a same-hour quote is usually three details. Include these and you will almost never need a second email:

  • What is going in the tote. It determines the grade, the seal compound and whether documentation is needed.
  • How many. Quantity moves the price at real steps, and it decides whether a dedicated load beats a consolidated route.
  • Where it is going. A ZIP code is enough to place you on a route and price the freight.
  • Anything odd about the site. No forklift, narrow gate, soft ground, restricted receiving hours.

The quote form asks for all of it, which is the main reason it exists.

What we will tell you that a salesperson would not

When a cheaper grade would do the job. When you should buy drums instead of totes. When a yard closer to you will beat us on freight. When your application genuinely requires new containers and we would rather not sell you reconditioned ones. All four happen weekly.

Questions people actually ask

+Is there really no phone number?
Really. We tried it for years and it made the work worse — commitments made verbally on a loud yard get remembered differently by both sides. Everything now runs through email, which means it is written down, and the person replying can walk out and look at the actual container first.
+How fast do you reply?
Same business day for anything sent before mid-afternoon. Requests that arrive after hours or over a weekend get answered on the next working morning.
+Can I ask a question without buying anything?
Please do. A large share of what we answer is people trying to work out whether they need a tote at all, or whether the quote they got somewhere else is reasonable. We would rather answer that than have you guess.
+Who actually grades the totes?
The yard operator who washed the unit, at the point of racking. Not a salesperson, not from a photograph, and not after somebody has asked for a discount.

Related

Next

Quick reference

Numbers worth having open in another tab

The figures that come up in almost every conversation, whichever page you arrived on.

275 gallon · 1040 L

48×40×46

Tare
130 lb
Gross, water
2,425 lb
Stack full
2 high
Stock
Always in stock

330 gallon · 1250 L

48×40×53

Tare
160 lb
Gross, water
2,915 lb
Stack full
2 high
Stock
Always in stock

264 gallon · 1000 L

48×40×46

Tare
125 lb
Gross, water
2,325 lb
Stack full
2 high
Stock
Usually in stock

350 gallon · 1325 L

48×40×56

Tare
175 lb
Gross, water
3,095 lb
Stack full
2 high
Stock
Order in

Outlet thread

S60x6 — 60 mm coarse buttress. Not 2" NPT.

Grades published

N, R, F, A, B, C, X — applied at the wash bay.

Wash standards

W1 rinse through W4 caustic CIP at 160°F.

UN retest

Leakproofness 2.5 yrs, requalification 5 yrs.

From the yard notes

Longer reading on this

32 articles written by the people who wash, grade, weld and dispatch. No marketing copy in any of them.

All 32 articles

On the yard this week

Outdoor tote yard beside a metal warehouse with the Texas flag flying overhead
The yard on a working Tuesday. Everything ships from one site in southeast Austin.
Flatbed trailer loaded with two rows of IBC totes secured with straps, hooked to a blue tractor unit
Twenty on the floor of a 48-foot flatbed. Forty if they're empty.

More answers

While you're here

Pulled from the full FAQ, which runs to forty-plus answers across buying, grades, food safety, sizes, selling, compliance, delivery and care.

Read the full FAQ

Where we are
3505 Montopolis Dr, Austin, TX 78744
Yard hours
Mon–Thu 7:30a–5p · Fri 7:30a–4p · Sat 8a–12p · Sun closed (Central Time)
Coverage
68 Texas counties on scheduled routes, from one Austin yard.

+What about totes with product still in them?
Rinsed and drained only. We are not a hazardous waste disposal facility and cannot accept regulated waste. If your totes still hold product, you need a licensed disposal contractor.
+What about allergen control?
Washing reduces residue; it does not certify absence. If you produce allergen-free product, rebottle and dedicate the units rather than relying on a wash. No honest reconditioner will give you an allergen-free guarantee on a reused bottle.
+Are your totes NSF certified?
The resin in new and rebottled bottles meets FDA 21 CFR 177.1520. Container-level NSF/ANSI 61 certification is a manufacturer programme that does not carry over to reconditioned units. If your specification cites it, you need new containers and we'll tell you so.
+Are stained totes a problem?
Cosmetically yes, functionally usually not. Staining is a strong signal about prior contents, which is why stained units drop a grade, but a stained bottle holds liquid exactly as well as a clear one. It does make the level strip harder to read.
+What payment terms do you offer?
Card or ACH prepayment on first orders. Net-30 on approved commercial, municipal and school-district accounts after an initial prepaid order.

Write to us.

info@ibctotestexas.com reaches everyone. Or use the form on any page — it lands in the same inbox with the details already filled in.

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